Do you charge for stopped instances?
Yes, instances in a stopped state continue to reserve dedicated system resources (RAM, SSD storage, IP aliases, CPU) and therefore incur charges until you destroy the instance. If you wish to no longer accumulate charges for a virtual machine, please use the DESTROY button in the customer portal.
I linked my credit card but I see a small charge on my card! What gives?
We have not charged your card. What you have observed is a temporary authorization in order to validate the card provided. The hold will automatically expire based on your bank’s policy, generally within a few days.
How am I billed for my instances?
All servers on your account are billed hourly up to the monthly rate cap. The hourly rate is determined by dividing the monthly rate by 672 hours (28 days). If your server is online for more than 672 hours in a calendar month, you will only be billed the monthly rate. Accumulated charges are invoiced to your account on the 1st of every month.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, Bitcoin, Alipay, UnionPay, and PayPal. Depending on your geographic region, Paypal supports additional payment networks, including Giropay and bank transfers.
Does VAT apply for European Union customers?
Vultr.com is required to collect VAT (Value Added Tax) for customers that reside in the EU. VAT is not charged to Business or Charity customers that provide a valid VAT registration. You may enter your VAT registration in your customer portal’s settings section. Our prices do not include VAT – VAT will be added to your invoice as a separate line item.
What is Vultr’s VAT Number?
Our VAT ID is EU372005690 and it will be included on invoices where VAT is applied.
Is bandwidth usage calculated from outbound, inbound, or inbound+outbound traffic?
Your bandwidth usage is based on the highest of either your inbound traffic or your outbound traffic. For example, if your VPS uses 100 GB of incoming bandwidth and 200 GB outgoing bandwidth, your utilization for billing purposes would be 200 GB.
At what rate is overage bandwidth billed?
Bandwidth utilization in excess of instance allocation is charged at $0.01 per GB in North American and Western European locations. Due to higher regional costs, Singapore and Tokyo (Japan) overage is priced at $0.025 per GB and Sydney (Australia) overage is priced at $0.05 per GB.
How are monthly bandwidth caps calculated for hourly instances?
If your plan has 1000GB allocated to it, the amount of transfer per hour for overage calculations is 1000 / 672 = 1.48GB/hour. Your pending charges will reflect the overage calculated by this formula. Note: In some cases it may be less expensive to leave your instance running than to destroy it and be assessed overage charges.
In what timezone are start and end times on my invoice?
Invoices for cloud hosting services prior to January 1st 2017 00:00 UTC represent start and end times in the United States Eastern Standard Time zone. All invoices after this date will reflect start and end times in UTC.
What is “Two Factor Auth”?
Two factor authentication allows you to configure an additional means of authentication on your account. When logging into Vultr, you are prompted with an additional login step after entering your password. This adds extra security to your account. We support Google Authenticator and Yubikey devices. Authy was previously supported, but has since been removed.
Do you charge for stopped bare metal servers?
Yes, servers in a “stopped” state continue to reserve the machine for your use and therefore incur charges until you release this server. If you wish to no longer accumulate charges for a server, please use the DESTROY button in the customer portal.
What are the terms of the $100 free bare metal credit?
The $100 promotional credit applies only to bare metal servers deployed on your account and any unused credit expires 30 days after account activation. Credit is not applicable to VC2 or any other Vultr services.